About the ITPI (download an overview)

The IT Process Institute (ITPI) is an independent research organization that exists to support the membership of IT operations, security, and audit professionals. Our mission is to identify practices that are proven to improve the performance of IT organizations.

The IT Process Institute has developed an alternative source of information for IT decision makers. Our shared research model allows participating organizations to receive data about what is proven to work, and that is shared among those participating in the research. And, through participation, provide opportunities for IT practitioners to help direct and shape the research to meet specific requirements of their organizations.

• Fresh – we are not tied to existing industry frameworks. Our obsession is simply discovering what works.
• Data driven – we believe in a data driven approach to performance improvement, and use empirical research as the cornerstone for our products and services.
• Designed to enable top levels of performance – The IT Process Institute enables competitive advantage by focusing on the causes of top performance - which we define as the top 15th percentile of organizations we study.

For many companies without research budgets, moving beyond best practice or challenging analyst’s views is cost prohibitive. For those with heavy managerial responsibilities, it is often easier to place the responsibility of "knowing” what works on the shared consensus of frameworks or the advisory services to which one subscribes. But that approach is most likely to yield "business as usual” and may not be enough for IT organizations looking to add strategic value to the organization.

The IT Process Institute has created a unique three-part methodology designed to leverage a shared-cost model that enables top-performing capabilities through the participation of our members.

• Research – participate in the identification and study top-performers through qualitative and quantitative methods.
• Benchmarking – leverage tools that allow members to compare their practices and results to the top performing organizations identified in our studies.
• Prescriptive Guidance – share individual practices that offer applied insights from research findings and benchmark results.

With a simple data-driven and participatory approach, the IT Process Institute aims to uncover unique insights that boost the efficiency and effectiveness of our member organizations.

ITPI is a membership based organization.  We are a group of concerned and involved IT practitioners that are committed to improving the operating performance of IT organizations across all industries. Funded by the generous sponsorship of leading organizations, and reasonable membership fees, ITPI is able to fund both projects and ongoing operations. 

Scott Alldridge – President and Founding Officer
Scott Alldridge is the CEO of IP Services. Scott is a founding officer and board member of the ITPI. He provides key strategic and operational oversight, and provides key resources from IP Services to see the vision and mission of the ITPI is carried onward.

Kurt Milne – Managing Director  kurt.milne@itpi.org
Kurt Milne has over 20 years experience in various marketing management, alliance management, and engineering positions at leading technology companies. His main areas of expertise include IT service management and IT controls, inventory and supply chain management, and computer integrated manufacturing. He has led six major research studies and is responsible for overall ITPI operations including sponsorship and membership.

Brian Uhelski – Business Development Director brian.uhelski@itpi.org
Brian is responsible for the development and execution of the ITPI’s global sales and marketing efforts. Brian has more than 15 years of progressive business development, sales and marketing experience. His background includes sales leadership roles with leading consulting and services firms focused primarily in the areas of Business Process Improvement, Governance, Risk and Compliance.

Gene Kim – Co-founder
Gene is the co-founder of the ITPI and is a tireless visionary and supporter of our efforts. He is co-author of the Visible Ops Handbook and is a primary researcher for the IT Controls Benchmark studies.  You can read more about Gene on his website. 

Kevin Behr – Co-founder
Kevin co-founded the ITPI with Gene Kim. He is an active consultant helping IT executives transform their IT organizations through better process orientation, increased availability, reduced unplanned work and overall better IT execution and performance. Kevin is a frequently invited speaker called on to address a broad range of technology and management framework topics. Kevin is co-author of the Visible Ops Handbook.

Dr. Daniel Phelps - Primary Researcher
Dan is the research lead on the IT Controls Benchmarking Survey. His graduate work in Information Studies was done at Florida State University and in Computer Science at James Madison University.

George Spafford
George Spafford co-authored the Visible Ops Handbook. He is currently a research director with Gartner Research. He covers ITIL and process improvement in the IT Operations group. He is a prolific author contributing articles to a wide range of IT publications.