The Good Many of the DevOps movement’s founders come from the IT Ops world, and are asking the right question: What is important to the Business, and how do we, in IT Ops, align our efforts with what the Business cares about? The Dev guys already figured this out, quite a while

I have been thinking lately about success and failure in the IT Department, particularly as it relates to ITIL. Lots of IT organizations implemented ITSM systems built around the ITIL framework… but the magical results many dreamed of are nowhere to be found.  Folks are still struggli

There have been some great discussions about recent a GigaOM post about CMO controlling IT budget. Andi Mann at CA Technologies offers some great insight that Marketing is just one of many business functions dependent on IT.

Those familiar with the Visible Ops Handbook will recognize the idea behind the term “Amazing Kung Fu”. It comes from the book’s co-author Gene Kim, and his early study of top-performing IT organizations. His observations led to his list of people that behaved differently and ac

Some people like to start the New Year with predictions. I like to clean house, simplify, and make room for the new. So I’ve summarized my 2011 private and hybrid IaaS cloud thinking from conversations, blogs, white papers, meetups, conferences and tradeshows — on a single