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Visible Ops Blog
Visible Ops authors blog on IT Audit, IT Operations, and IT security related topics.
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July 2006 - Posts
Sunday, July 16, 2006 6:33 PM
Does VO Assume Many ITIL Processes are in Place?
A while back I was asked if Visible Ops presupposes that the Service Desk and Incident Management ITIL processes are already in place because we touch on them in the book but don’t go into any detail about how to set them up. To explain, Visible
posted by
George Spafford
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0 Comments
Filed Under:
IT Operations
Sunday, July 09, 2006 7:42 PM
Isn’t There More to ITIL than what Visible Ops Covers?
One question that comes up is, “Why doesn’t Visible Ops cover more of ITIL?” This is understandable as ITIL is comprised of a number of books with the Service Support and Service Delivery volumes comprising the core. The answer is fairly straightforward
posted by
George Spafford
|
1 Comments
Filed Under:
IT Operations