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Monday, April 10, 2006 - Posts

You build quality in – you can’t inspect it in

An effective Change Management process can be used to reduce the level of human error being introduced into the production environment.  This is done not by inspecting quality into the applications and systems in question but by collecting metrics
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Does it go into the CMDB?

The CMDB has been the subject of many articles and whitepapers over the last several years.  To cut to the chase, it contains, or integrates to, the data that allows IT to operate in the various process areas and service desk function.  Configuration
posted by George Spafford | 0 Comments
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