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Monday, April 03, 2006 - Posts

Monday, April 03, 2006 3:36 PM

The Journey from Chaos to Clarity

Last week presented me with several interesting conversations with senior IT executives. Several of the more interesting talks were with folks in the operational hot-seat. There was a golden thread that ran through all of them. Now these were not what I would call casual conversations. In fact, all but one of these folks were seeking advice on how to turn their massive mission-critical IT shops around. What did they all share?
posted by Kevin Behr | 2 Comments
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Monday, April 03, 2006 2:30 PM

Configuration Items

This is my first blog posting for the ITPI and I must say it has been quite a ride since we published the Visible Ops Handbook in 2004. I have been amazed by the acceptance of the book and feedback that I have received. Thus, these blog posts are very exciting for me as I look forward to sharing ideas and hearing your feedback.
posted by George Spafford | 0 Comments
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Monday, April 03, 2006 2:28 PM

Tone From the Top

Senior management plays a significant role in any process improvement effort and this very much includes Visible Ops. People need to understand that processes and controls are shaped by culture. Culture will either assist in the implementation of new processes or cause them to fail. Management helps shape the culture by sending forth a strong message that clearly sets the tone for the organization. This is what auditors and control theorists call “tone from the top”.
posted by George Spafford | 2 Comments
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Monday, April 03, 2006 2:21 PM

The Causality of Measurements

We all like to think that metrics are perfectly objective. Interestingly enough the very metrics themselves can influence behavior. The real question that management should ask before they deploy any measurement system is “what is our goal?”
posted by George Spafford | 2 Comments
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