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Sunday, April 30, 2006 - Posts

Sunday, April 30, 2006 3:48 PM

Success After Failure

Due to inherent variations in processes and human behavior, change implementations will fail for one reason or another.  In the event that a change can not be implemented in the time allotted, there must be a rollback plan to restore the CI to a
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Sunday, April 30, 2006 3:48 PM

CIs vs. Assets

A question that I have been asked is “Why do you call some things assets in Visible Ops?”  I must step up to the plate and admit that I am the culprit behind that non-ITIL wording.  At the time, I didn’t understand the important difference between
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Sunday, April 30, 2006 3:46 PM

Standard Changes

Essentially, Change Management is a risk management exercise.  In Visible Ops we stress the importance of the Change Management process in “Stabilize the Patient” and reinforce that repeatedly through the book.  Unfortunately, many groups fight
posted by George Spafford | 5 Comments
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Sunday, April 30, 2006 3:44 PM

What Changed?

In Visible Ops under “Modify First Response” we discussed integrating reported and detected Change records to the Incident Management.  Right now, we’ll just assume the Service Desk is performing Incident Management to keep things simple. 
posted by George Spafford | 4 Comments
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Sunday, April 30, 2006 3:47 PM

Starting the Service Catalog in Catch & Release

In the Visible Ops phase of “Catch & Release” we mentioned that inventorying the data centers, wiring closets and so on can help groups just starting their ITIL journey to begin to create their Service Catalog retroactively.  While collecting
posted by George Spafford | 1 Comments
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