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Visible Ops authors blog on IT Audit, IT Operations, and IT security related topics.
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Sunday, July 16, 2006 - Posts
Sunday, July 16, 2006 6:33 PM
Does VO Assume Many ITIL Processes are in Place?
A while back I was asked if Visible Ops presupposes that the Service Desk and Incident Management ITIL processes are already in place because we touch on them in the book but don’t go into any detail about how to set them up. To explain, Visible
posted by
George Spafford
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IT Operations