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April 2007 - Posts

Wednesday, April 25, 2007 10:16 AM

Egg and Chicken - George's point of view

Here is an excerpt from an excellent recent article by George Spafford that highlights Change management's role in configuration management. Fundamentally, what groups don’t realize is that their challenge isn’t with Configuration Management. It
posted by kurtmilne | 2 Comments
Wednesday, April 25, 2007 9:31 AM

Change and Config - Chicken and Egg

I've recently completed interviews with 11 top performing IT shops about their change, configuration, and release practices.  What struck me was how important configuration management was to these top performers.  ITIL configuration management primarily
posted by kurtmilne | 0 Comments
Wednesday, April 18, 2007 10:08 AM

Metrics That Matter - Part 2 - First Fix Rate

In my previous Metrics that Matter post, I discussed how high performing IT organizations had the shortest mean time to repair (MTTR). In other words, high performers repaired service outages and incidents the quickest. In this post, I'll excerpt
posted by Gene Kim | 0 Comments
Thursday, April 12, 2007 11:59 AM

Metrics That Matter - Part 1 - Mean Time to Repair

I'm writing a series of artcles on metrics related to Visible Ops.  I'm posting the intro to each, with link to full article. Please leave comments.  Regards.  Gene. High performers know that 80% of all outages are due to a change, and
posted by Gene Kim | 3 Comments
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