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Visible Ops authors blog on IT Audit, IT Operations, and IT security related topics.
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May 2007 - Posts
Wednesday, May 16, 2007 8:57 AM
Metrics That Matter - Part 3 - Change Success Rate
In my previous Metrics that Matter posts, I discussed how high performing IT organizations use mean time to repair (MTTR) and first fix rate (FFR). In this post, I'll excerpt from my recent article that covered another metric that stratified
posted by
Gene Kim
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Filed Under:
IT Operations