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Thursday, April 12, 2007 - Posts

Metrics That Matter - Part 1 - Mean Time to Repair

I'm writing a series of artcles on metrics related to Visible Ops.  I'm posting the intro to each, with link to full article. Please leave comments.  Regards.  Gene. High performers know that 80% of all outages are due to a change, and
posted by Gene Kim | 3 Comments
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