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Visible Ops authors blog on IT Audit, IT Operations, and IT security related topics.
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Wednesday, April 18, 2007 - Posts
Wednesday, April 18, 2007 10:08 AM
Metrics That Matter - Part 2 - First Fix Rate
In my previous Metrics that Matter post, I discussed how high performing IT organizations had the shortest mean time to repair (MTTR). In other words, high performers repaired service outages and incidents the quickest. In this post, I'll excerpt
posted by
Gene Kim
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