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The ITSM Academy is a world class training organization. We have partnered with the ITSM Academy in order to teach organizations the Visible Ops methodology.
Visible Ops: The Class was developed by ITSM Academy in partnership with the ITPI and the authors of the Handbook, Gene Kim, Kevin Behr and George Spafford.
This 2 day instructor led course imparts lessons learned and describe a control based entry point into the world of ITILŪ, which can be leveraged to springboard process improvements.
COURSE OBJECTIVE: Attendees will learn how to replicate the key processes of these high-performing organizations in just four steps:
- Phase 1: Stabilize the Patient
- Phase 2: Catch & Release
- Phase 3: Establish Repeatable Build Library
- Phase 4: Continual Improvement
The course is built around a case study simulation - From Chaos to ControlTM. Come ready to participate in lively discussions about what needs to be changed to become a High Performing Organization.
This course is offered both at the ITSM Academy facilities, and is also available on-site at the location you choose.
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