In the News
IT Process Institute plans to announce study findings that provide actionable guidance for improving service delivery at the Managing IT Service Delivery Summit in Boston, August 14, 2007The new research report and related benchmark reveals how change, configuration and release practices and enablers improve performance at 340 IT organizations studied. Eugene Oregon, July 11, 2007 - The IT Process Institute today announced plans to release the findings of their latest research project at the MITSD event in August. The study of how change configuration and release practices combine with organizational, management, and process enablers to ignite performance breakthrough, and is designed to provide empirical evidence about what is proven to work in these key operational areas. "In our previous analysis of how IT controls improve operating performance, we identified change, configuration, and release functions as key differentiators of the top performers we studied", said Kurt Milne, Managing Director of the IT Process Institute. "Our current research will help IT executives best apply our findings to optimize performance breakthrough for their own organizations." The combined release of the research findings and on-line benchmark is designed to give IT organizations the empirical evidence about what is proven to work, and a tool to help identify practices that can maximize performance improvement potential. "Having the IT Process Institute release these findings at the event, supports our goal of providing powerful and actionable content for event attendees," said Beverly Wileman-Pratt, Senior ITSM Consultant, Pepperweed Consulting. "This type of applied research can help event attendees identify specific steps they can take to improve their organization’s service delivery capabilities." The IT Process Institute (ITPI) is an independent research organization that exists to support the membership of IT operations, security, and audit professionals. Our mission is to advance IT management science through independent research, benchmarking, and the development of prescriptive guidance. Our primary objective is to identify common practices that are proven to improve the performance of IT organizations. Our shared research model allows participating organizations to receive data about what is proven to work, that is shared among those participating in the research. www.itpi.org Press Contact: If you are a member of the press or analyst community, and would like a pre-announcement briefing on the study findings, please contact Kurt Milne kurt.milne@itpi.org. |
