| ITIL sites - independent: |
Nextslm.org |
nextslm.org was originally conceived as an impartial online learning community, dedicated to providing clear, concise answers about Service Level Management. Now, in addition to SLM, we'll explore topics like "Does IT Matter?" (thanks to Nick Carr), ITIL, COBIT, Six Sigma, and Business Service Management.
We are interested in sharing our knowledge and experiences in the following ways:
* specific recommendations for developing a service-based IT management discipline within your organization.
* practical tips, cautions and notes of interest to help you take advantage of the experiences of community members that have implemented IT service level management.
* templates for building service level agreements
* guidelines to shorten the process of negotiating a service level agreement
* sample business justifications supporting service level management investments
* a comprehensive list of products that can be used for service level management
* ongoing discussion group (topics provided by community members)
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USA |
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| ITIL sites - independent: |
Centrata |
Founded in 2001, Centrata is the leading provider of IT service delivery solutions for the Fortune 500. Centrata's mission is to transform IT from the reactive, ad hoc organizations of today into streamlined product-based IT service organizations. Built around an actionable service catalog, Centrata's solutions are specially designed to handle the complexity and quickly changing conditions of today's Fortune 500 IT environments. With Centrata, IT services become standardized, reliable, cost-effective and predictable. |
USA, California |
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| ITIL standards organizations: |
ITIL official site |
The official homepage of ITIL |
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| ITIL standards organizations: |
BS 15000 IT Service Management Standard |
BS15000 / BS 15000 is the world's first standard for IT service management. The standard specifies a set of inter-related management processes, and is based heavily upon the ITIL (IT Infrastructure Library) framework. |
United Kingdom |
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| ITIL certification: |
EXIN, the global IT examination provider |
EXIN is well-known worldwide for its ITIL certificates in IT Service Management. With examinations like ITIL, ISPL, CMM, ASL and DSDM, EXIN plays an important role in the development of international qualification standards. |
Netherlands |
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