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Visible Ops Handbook


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Since 2000, we have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. What was most amazing about these eight organizations was what they shared: a common way of managing change, a culture of causality, and value placed on controls that were both visible and auditable.

Visible Ops reflects the lessons learned about how these organizations work and describes a control-based entry point into the world of ITIL. Organizations can use Visible Ops to springboard their own process improvement efforts.

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"This is a roadmap to running a sane datacenter, if you are tired of 'management by hair on fire', read this book and consider it carefully."

Stephen Northcutt
Director of Training and Certification
The SANS Institute

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Peek Inside

Visible Ops brochure

Now in large font electronic version

For those who like .pdf or those who want to print and read in 8.5" x 11" format with larger font.

Buy Now $35.00